Terms of Service

Last updated: March 14, 2026

1. Acceptance of Terms

By accessing or using the Nurivion platform at nurivion.com ("Service"), operated by Nurivion ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

These terms apply to all users, including business owners ("Customers") and their end users who interact with AI assistants ("End Users").

2. Description of Service

Nurivion provides AI-powered chat and voice assistants for businesses, including:

  • AI chat widgets embeddable on your website.
  • AI-powered voice call handling.
  • Lead capture and customer relationship management.
  • Appointment scheduling and calendar integration.
  • Knowledge base management and website content training.
  • Business analytics, reputation monitoring, and reporting.

3. Account Registration

  • You must provide accurate, complete information when creating an account.
  • You are responsible for maintaining the security of your account credentials.
  • You must be at least 18 years old to create an account.
  • One person or business may not maintain multiple free accounts.
  • You are responsible for all activity that occurs under your account.

4. Subscriptions and Billing

4.1 Free Trial

New accounts receive a 14-day free trial with full access to all features. No credit card is required to start a trial. After the trial period, you must subscribe to a paid plan to continue using premium features.

4.2 Paid Plans

  • Subscription fees are billed monthly in advance through Stripe.
  • All fees are non-refundable except as required by applicable law.
  • We reserve the right to change pricing with 30 days' notice.
  • Price changes do not affect the current billing period.

4.3 Cancellation

You may cancel your subscription at any time through your account settings or the Stripe billing portal. Cancellation takes effect at the end of the current billing period. You retain access to paid features until then.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law or regulation.
  • Transmit spam, phishing, or unsolicited communications through AI assistants.
  • Impersonate another person or entity, or misrepresent the nature of AI interactions to end users beyond what is configured.
  • Upload malicious content, viruses, or code designed to disrupt the Service.
  • Attempt to gain unauthorized access to other accounts or systems.
  • Use the Service to generate content that is illegal, harmful, or violates third-party rights.
  • Scrape, crawl, or extract data from the Service for unauthorized purposes.
  • Resell, sublicense, or redistribute the Service without written permission.

6. Your Content and Data

6.1 Ownership

You retain ownership of all content you upload to the Service, including knowledge base documents, business information, and configurations. We do not claim ownership of your data.

6.2 License to Us

By uploading content, you grant us a limited, non-exclusive license to use, process, and display that content solely for the purpose of providing and improving the Service. This includes training your AI assistant on your knowledge base content.

6.3 Customer Data

Conversation transcripts, lead information, and appointment data generated through your AI assistant belong to you. We process this data on your behalf as described in our Privacy Policy.

7. AI-Generated Content

  • AI responses are generated by artificial intelligence and may not always be accurate.
  • You are responsible for reviewing and configuring your AI assistant's behavior, including the knowledge base it draws from.
  • We are not liable for decisions made based on AI-generated responses.
  • AI assistants will identify themselves as AI-powered in compliance with applicable regulations (EU AI Act, FCC).

8. Third-Party Integrations

The Service integrates with third-party services including Google Calendar, Stripe, Twilio, and SendGrid. Your use of these integrations is subject to the respective third-party terms. We are not responsible for the availability or performance of third-party services.

9. Intellectual Property

The Service, including its design, code, features, and documentation, is owned by Nurivion and protected by intellectual property laws. Nothing in these terms grants you rights to our trademarks, logos, or branding beyond what is necessary to use the Service.

10. Limitation of Liability

To the maximum extent permitted by law, Nurivion shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Service.

Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Indemnification

You agree to indemnify and hold harmless Nurivion from any claims, damages, or expenses arising from your use of the Service, your violation of these terms, or your violation of any third-party rights.

13. Termination

  • We may suspend or terminate your account for violation of these terms with notice.
  • Upon termination, your right to use the Service ceases immediately.
  • We will retain your data for 30 days after termination, after which it will be permanently deleted.
  • You may request a data export before account deletion.

14. Governing Law

These terms are governed by and construed in accordance with the laws of the United States. Any disputes shall be resolved through binding arbitration in accordance with applicable arbitration rules, except where prohibited by law.

15. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email or a prominent notice on the platform at least 30 days in advance. Continued use of the Service after changes constitutes acceptance.

16. Contact Us

For questions about these terms: